FAQS

COVID-19

How do I get into the gym?

If it’s peak time and there is a queue, simply join the queue. If there is no queue, follow the barrier into the gym. 1 pod will be used for check-in and 1 pod will be used to check-out. Access remains totally contactless by using the QR code on the FitSense app.

Is there a one-way system around the gym?

To help with traffic flow around the gym, there are directional arrows in certain areas.

Do I need to book a slot to use the gym?

There is no need to book a gym slot. You only need to make a booking for classes and inductions.

Can I bring a sweat towel?

Yes, you can bring a sweat towel to use at the gym but please don’t use it to wipe down
equipment. Your sweat towel should only be used to wipe your sweat or as a protective barrier on equipment. You must ensure that you wipe down equipment before and after use with the cloths and sprays provided.

How can I clean the equipment?

We have new microfibre cloth stations dotted around the gym. The top section is where you
take a new cloth and the bottom section is a cloth bin where you can dispose of them after use. Every piece of equipment used must be cleaned before and after use.

Do I need to sanitise my hands?

Yes. All members must sanitise their hands upon entry and whenever entering a new gym zone. Each doorway has a sanitiser unit next to it for you to use.

Do you have sanitising spray around the gym?

We have a spray station at the front of the gym next to the juice bar. All members must take a
bottle as they arrive at the gym and take it round with them during their session. This prevents the sharing of bottles. When collecting bottles, they will have been previously sanitised by our
staff. When returning bottles, please leave them at the bottle return next to the spray station for our staff to sanitise them ready for the next person to use.

Is all the equipment still available to use?

Yes – we have spaced all the equipment out and everything on the gym floor can be used.

Is there a time limit?

There is no time limit in place – you can use the gym for however long you need.

Are you still open 24/7?

Yes, we will still be open 24 hours a day, 7 days a week and as usual the club will be monitored by our overnight security team. Members who use the gym overnight must follow the gym rules, including social distancing and good hygiene practice. We will be checking this thoroughly every day and any members not adhering to this will be contacted by management. Please see the member rules for all measures. If you don’t already have a FOB, you will need to purchase one for £5 from the juice bar to access the club between 10pm and 6am.

Do I need to wear a mask?

In line with government guidelines, masks are not mandatory at present.

Can I wear a mask?

Of course. All members are more than welcome to wear a mask to the gym if they wish to do so. Please bear in mind that it is recommended to drink water during exercise. Each time you touch your mask or move it to drink water, you will need to wash and sanitise your hands.

Will your staff be wearing PPE?

It is not compulsory for our staff to wear PPE, however some may wear it if they choose to do so. The government guidelines state that: workplaces should not encourage the precautionary use of extra PPE to protect against COVID-19 outside clinical settings. Where staff choose to wear PPE, we will advise them on how to use it correctly.

Will the air conditioning be on?

Yes; we will be following the government guidelines for air conditioning. These include:

– Increasing the existing ventilation rate by fully opening dampers and running fans on full speed
– Increasing the frequency of filter changes
Our air conditioning units use fresh air from outside, through multiple large fans in a secure, gated location which is not accessible to the general public. The purpose-built ducting allows fresh air to circulate throughout the building, 24 hours a day, 7 days a week. The filters are
cleaned frequently and units serviced regularly. In addition to the air conditioning, we will also have our windows open throughout the building to allow for additional fresh air to circulate.

What will you be doing to keep the gym clean?

We have a professional cleaning team that deep clean the gym every day. Our staff will regularly clean touch-
points such as equipment, handles, bannisters etc. It is also a requirement for members to clean equipment before and after use with the cloths and sprays provided.

What happens if I don’t follow the rules?

We have created a safe space for members to train and in order to maintain this, we need you
to comply with our club rules. Any members not following the club rules will be asked to leave their session and may have their membership terminated if they do not comply.

Can I attend classes?

Yes, classes must be booked in advance (up to 6 days prior). We recommend arriving at the club 10 minutes before the class starts to allow for any queueing time. We also ask that you warm up away from the class studio, then head up to the class a couple of minutes before it starts. Please also leave the class promptly once it’s finished to allow for maximum changeover time.

Will the changing rooms be open?

Yes, the changing rooms, lockers and showers can be used as normal.

Is the juice bar open?

Yes, the juice bar is fully operational, where you can purchase delicious coffees, smoothies and protein shakes.

MEMBERSHIPS

Discounts for NHS, Police, Fire or other services?

We offer a reduced rate for employees of essential services which is £17.99 on a monthly membership. Please pop into the club with some ID in order to sign-up to this package as it is not available online.

How Much Is the Membership?

The monthly membership is £19.99 with a joining fee. We also offer quarterly and annually pre-paid memberships, as well as a student package. *Click Here * to see all our membership options

Is there a contract?
There is no contract on our monthly membership package – but we do have a 30-day notice period for membership cancellations
Do you have to be a certain age to join?

You need to be a minimum of 16 years to become a member. There is no maximum age limit.

If I have a disability can I join?

Disabled members are welcome. We ask that you state this on your membership form and to inform staff upon your first visit if you require any assistance. All members with disabilities will require a compulsory induction before using the club.

Is the gym beginner friendly?

Yes, the gym is beginner friendly, and we have staff and Personal Trainers available to help. You can also book a free 30 minute induction, where you’ll be shown around the different areas of the gym and how to use the equipment.

How do I join?

Click here to sign up – the process takes about 2 to 3 minutes.

Will I be shown how to use the equipment?

Once you’ve signed up, you can book a 30-minute induction via our member app FitSense which is free of charge

Can I freeze memberships?

Yes, you can freeze your membership for up to 3 months (£5 charge per month applies – unless you are on any promotional offer where the freeze fee is waived such as annual membership offers)

How do I cancel my membership?

We operate a 30-day cancellation notice period. To cancel your membership, you can send us an email to hello@luxe-fitness.com or using the ‘Feedback’ button on the FitSense app and we will confirm your cancellation within 1 working day.

As we have a 30-day notice period, any membership fees due during the notice period are still valid. However, we provide extended access to the Club for 30 days from any last membership fee payment made during the notice period.

You should not simply cancel your DD, as our access system will automatically block you from entering the Club, and as we will not be able to collect any final membership payments (if due) you will end up in our arrears process.

Accessibility 

What are the opening hours?

The club is open 24 hours a day, 7 days a week.

The club will be closed a couple of days per year for essential maintenance to ensure we maintain the standard of the club.

The club will also be closed for a couple of days over the Christmas and New Year holidays.

We will notify all members of any closures via email and club notices.

How do I access the club?

The club can be entered and exited by using the unique QR code on the FitSense app. All you need to do is scan the code to open the pod doors. You can do this by:

  • pressing the ‘Check-In’ icon on the FitSense app Home Page (middle of the top row)
  • Present the code to the scanner located on either side of the pod doors
Can I use the gym at night?

Yes, you’ll need purchase a FOB from the reception desk to open the external doors between the hours of 10pm and 6am (£5). You do not need a fob to exit via the external doors

What are the staffed hours?

We are staffed between 6am and 10pm Monday-Friday and 10am-6pm at the weekend. During bank holidays or other national holidays our staffing hours can vary.

Why am I blocked from Entering the gym?
What are peak times?

Peak times are 5pm-8pm in the evening.

Facilities

Do you have changing rooms with showers?

Yes, we have changing rooms with showers, toilet facilities, lockers & hairdryers etc.

If I only need to store valuables - do you have separate lockers?

Yes, we have small lockers which are in the main part of the gym by the entrance to the stairwell. These lockers also have built in chargers for mobile phones.

What equipment do you have?

Our cardio machines include treadmills, rowing machines, cross-trainers, steppers, bikes and ski-Ergs.

We also have a range of fixed resistance machines as well as free weights, including Olympic squat racks and lifting platforms,  smith machine, hip thruster, bench press, trap bars, a safety bar, Olympic barbells and plates, dumbbells and kettlebells. The functional space also has monkey bars, slam balls, a punch bag and more.

Do you have water filling facilities?

We have water fountains on the top and bottom floor, or you can ask staff at the juice bar to fill it up for you.

What can i get at the juice bar?

You can get coffees, protein shakes and smoothies at our The Smoothie & Coffee Bar. We also have a range of drinks we have developed ourselves that are a combinations of the above – and quite delicious. Oh – and we have some addictive frozen yogurts as well!

Is there food or drinks for sale?

We have a Smoothie Bar serving a wide range of drinks, and we also have vending machine selling bottled drinks, protein bars and pre and post workout products. We also stock in the vending machines towels and padlocks and sports bottles.

Do we have scales?

Yes we have scales in our consultation room and members are welcome to use it.

Fitsense App

How do I login to the APP?

After signing up, you’ll receive a welcome email with a unique password on it. Simply download the FitSense app from the app store and enter your email address and password.

Classes and Personal Training

How do i book classes?
Classes can be booked via the FitSense app, where you can view a live timetable.
What classes do you offer?

Our full class timetable is viewable ‘here’

Are all classes included in the price?

The majority of classes are included in the membership.

Some of our classes which are delivered by external instructors have a small additional charge like Yoga (£4 per class), Zumba (£3 per class) and a few others which may change.

What to do if I cannot attend a class?

We ask all members to cancel classes they cannot attend via the FitSense app. This can be done by clicking ‘manage bookings’. Please note that you cannot cancel within the 3 hour period before the class.

If for any reason you need to cancel within the 3 hours prior to the class, you can give us a quick call on 0117 214 1580 or email us on hello@luxe-fitness.com. Alternatively you can use the ‘Feedback’ button on the Fitsense app.

Are there personal trainers at the gym?

We have a great team of personal trainers –*click here* to view their profiles. You can contact them directly to book a session or for any enquiries.

How much is personal training?

The cost of personal training varies depending on which trainer you choose to go with, but usually ranges from £30 to £50 a session. Some trainers also offer group sessions or monthly packages at a
discounted rate.