FAQS

MEMBERSHIPS

Discounts for NHS, Police, Fire or other services?

We offer a reduced rate for employees of essential services which is £17.99 on a monthly membership. Please pop into the club with some ID in order to sign-up to this package as it is not available online.

How Much Is the Membership?

The monthly membership is £19.99 with a joining fee. We also offer quarterly and annually pre-paid memberships, as well as a student package. *Click Here * to see all our membership options

Is there a contract?
There is no contract on our monthly membership package – but we do have a 30-day notice period for membership cancellations
Do you have to be a certain age to join?

You need to be a minimum of 16 years to become a member. There is no maximum age limit.

If I have a disability can I join?

Disabled members are welcome. We ask that you state this on your membership form and to inform staff upon your first visit if you require any assistance. All members with disabilities will require a compulsory induction before using the club.

Is the gym beginner friendly?

Yes, the gym is beginner friendly, and we have staff and Personal Trainers available to help. You can also book a free 30 minute induction, where you’ll be shown around the different areas of the gym and how to use the equipment.

How do I join?

Click here to sign up – the process takes about 2 to 3 minutes.

Will I be shown how to use the equipment?

Once you’ve signed up, you can book a 30-minute induction via our member app FitSense which is free of charge

Can I freeze memberships?

Yes, you can freeze your membership for up to 3 months (£5 charge per month applies – unless you are on any promotional offer where the freeze fee is waived such as annual membership offers)

How do I cancel my membership?

We operate a 30-day cancellation notice period. To cancel your membership, you can send us an email to hello@luxe-fitness.com or using the ‘Feedback’ button on the FitSense app and we will confirm your cancellation within 1 working day.

As we have a 30-day notice period, any membership fees due during the notice period are still valid. However, we provide extended access to the Club for 30 days from any last membership fee payment made during the notice period.

You should not simply cancel your DD, as our access system will automatically block you from entering the Club, and as we will not be able to collect any final membership payments (if due) you will end up in our arrears process.

Accessibility 

What are the opening hours?

The club is open 24 hours a day, 7 days a week.

The club will be closed a couple of days per year for essential maintenance to ensure we maintain the standard of the club.

The club will also be closed for a couple of days over the Christmas and New Year holidays.

We will notify all members of any closures via email and club notices.

How do I access the club?

The club can be entered and exited by using the unique QR code on the FitSense app. All you need to do is scan the code to open the pod doors. You can do this by:

  • pressing the ‘Check-In’ icon on the FitSense app Home Page (middle of the top row)
  • Present the code to the scanner located on either side of the pod doors
Can I use the gym at night?

Yes, you’ll need purchase a FOB from the reception desk to open the external doors between the hours of 10pm and 6am (£5). You do not need a fob to exit via the external doors

What are the staffed hours?

We are staffed between 6am and 10pm Monday-Friday and 10am-6pm at the weekend. During bank holidays or other national holidays our staffing hours can vary.

Why am I blocked from Entering the gym?
What are peak times?

Peak times are 5pm-8pm in the evening.

Facilities

Do you have changing rooms with showers?

Yes, we have changing rooms with showers, toilet facilities, lockers & hairdryers etc.

If I only need to store valuables - do you have separate lockers?

Yes, we have small lockers which are in the main part of the gym by the entrance to the stairwell. These lockers also have built in chargers for mobile phones.

What equipment do you have?

Our cardio machines include treadmills, rowing machines, cross-trainers, steppers, bikes and ski-Ergs.

We also have a range of fixed resistance machines as well as free weights, including Olympic squat racks and lifting platforms,  smith machine, hip thruster, bench press, trap bars, a safety bar, Olympic barbells and plates, dumbbells and kettlebells. The functional space also has monkey bars, slam balls, a punch bag and more.

Do you have water filling facilities?

We have water fountains on the top and bottom floor, or you can ask staff at the juice bar to fill it up for you.

What can i get at the juice bar?

You can get coffees, protein shakes and smoothies at our The Smoothie & Coffee Bar. We also have a range of drinks we have developed ourselves that are a combinations of the above – and quite delicious. Oh – and we have some addictive frozen yogurts as well!

Is there food or drinks for sale?

We have a Smoothie Bar serving a wide range of drinks, and we also have vending machine selling bottled drinks, protein bars and pre and post workout products. We also stock in the vending machines towels and padlocks and sports bottles.

Do we have scales?

Yes we have scales in our consultation room and members are welcome to use it.

Fitsense App

How do I login to the APP?

After signing up, you’ll receive a welcome email with a unique password on it. Simply download the FitSense app from the app store and enter your email address and password.

How do I refer a friend?

You can refer a friend by opening the FitSense app, clicking on the ‘Refer a Friend’ icon, and entering your friends details. We will then contact them within one working day to let them know they have been referred and share with them the special sign-up code which gives them a discount when they join. 

What are the benefits to referring a friend?

If a friend you have referred joins, then:

  • Your monthly membership fee will reduce by £1 each month for as long as they are a member. If you have referred 2 friends to join, then this will be £2 etc. There is no limit to the number of friends you can refer
  • Your referred friends will get a 50% discount on their joining fee when they sign up

Classes and Personal Training

How do i book classes?
Classes can be booked via the FitSense app, where you can view a live timetable.
What classes do you offer?

Our full class timetable is viewable ‘here’

Are all classes included in the price?

The majority of classes are included in the membership.

Some of our classes which are delivered by external instructors have a small additional charge like Yoga (£4 per class), Zumba (£3 per class) and a few others which may change.

What to do if I cannot attend a class?

We ask all members to cancel classes they cannot attend via the FitSense app. This can be done by clicking ‘manage bookings’. Please note that you cannot cancel within the 3 hour period before the class.

If for any reason you need to cancel within the 3 hours prior to the class, you can give us a quick call on 0117 214 1580 or email us on hello@luxe-fitness.com. Alternatively you can use the ‘Feedback’ button on the Fitsense app.

Are there personal trainers at the gym?

We have a great team of personal trainers –*click here* to view their profiles. You can contact them directly to book a session or for any enquiries.

How much is personal training?

The cost of personal training varies depending on which trainer you choose to go with, but usually ranges from £30 to £50 a session. Some trainers also offer group sessions or monthly packages at a
discounted rate.